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Oculus VR News | March 19, 2018

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Oculus Fixes Rift Runtime Error, Offers $15 Store Credit to All Affected Users

Oculus Fixes Rift Runtime Error, Offers $15 Store Credit to All Affected Users

Image courtesy of: Oculus

Staff Writer

There is good news for Oculus Rift owners who discovered that their headsets stopped working yesterday, thanks to an expired security certificate. It appears that Oculus has finally resolved the issue that affected nearly every Rift headset around the world. The company also announced it will give all impacted users a $15 credit in the Oculus Store.

The fix is available as a downloadable patch from the Oculus Rift website, and includes a security certificate that has not expired. Oculus says once you have completed the update, the Rift should work again as you would expect it to.

“We’re very sorry for the disruption today,” the Oculus Team wrote in an email sent out to users early Thursday morning. “We’re providing a $15 Oculus Store credit (or currency equivalent) to people impacted by this issue. If you used Rift on or after February 1st, 2018 this credit will be added to your account automatically within the next 7 days. See this page for info about Oculus Store credits.”

The Oculus team has also provided a detailed step-by-step process to fix the problem, which is intended only for users experiencing the “Can’t Reach Oculus Runtime Service” error. Here’s what you’ll need to do:

  1. Go to
  2. Click Download Install Patch to download OculusPatchMarch2018.exe.
  3. Open OculusPatchMarch2018.exe.
    • If Windows asks you if you’re sure you want to open this file, click Yes.
    • If Windows Defender prompts “Windows protected your PC”, click More info and then click Run anyway.
    • If your antivirus software restricts the file from opening, temporarily disable your AV and continue. Please remember to re-enable your antivirus software once you’ve completed the repair.
  4. Select Repair and confirm you would like to repair the Oculus software.
  5. Allow the repair process to run, download and install.
  6. Launch the Oculus app.

Shortly after the repair you will be prompted for an update. This process may take up to 10 minutes in total depending on your network connection, so once it’s all done you should be set and ready to get back into the Rift in no time.

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