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Oculus VR News | August 14, 2020

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Oculus Rift Pre-order Customers Facing Month-Long Shipping Delays

Oculus Rift Pre-order Customers Facing Month-Long Shipping Delays

Image courtesy of: Oculus

Staff Writer

For many early adopters who pre-ordered the Oculus Rift it appears they will be waiting much longer than expected. After Oculus announced delays for its highly-anticipated VR headset due to an “unexpected component shortage,” customers with pre-orders are now seeing their expected ship dates, in many cases, delayed by a month or more.

A number of customers have taken to social media to express their disappoint and frustration with the delays of their order. As detailed on Reddit, one customer who pre-ordered the Rift less than two hours after it was available has now been told their estimated shipping date is between June 13th-23rd.

Another person who had their order processed 12 minutes has an estimated shipping date by May 26th, nearly two months from the headset’s initial launch date. An Oculus customer support representative confirmed on the Oculus subreddit that free Rift headsets that Kickstarter backers are receiving are “from a different allocation,” however its seems as though some of those shipments have been affected by the delay, as well.

“Kickstarter Backers, we’re changing your Order History to show “TBD” instead of the date as that date was applicable to the time in which we imported the orders. We’ve already fulfilled a large number of the orders and more are being fulfilled on a regular cadence. Your Rifts are from a different allocation.”

According to Oculus, the company is delivering Rifts on a daily basis, and is focused on getting as many Rifts out the door as quickly as possible to all its customers. Hopefully, for all those frustrated pre-order customers out there, the long wait will be totally worth it.